Customer Satisfaction Survey 2008
Offering excellent service and providing top quality products has always been vitally important to Diametric, which is where our Customer Satisfaction Questionnaire has proved a great to way gather essential and regular feedback on our performance.
It’s been nearly 2 years since we conducted our first on-line survey, and once again the results this time round have been extremely pleasing.
Are you satisfied with the quality of the products from Diametric ?
We polled just short of 1,500 customers – everyone who had placed an order since January 2007 - and received a fantastic 192 completed replies, the results are summarised below along with various testimonials:-
Question 1 (service) …………….
- A fantastic 99% of all customers said the service provided by Diametric met their expectations.
Philip Adams (Phabrix): ‘I am happy with the friendly and professional service received so far.
Question 2 (quality) ……………..
- Our quality rating was once again extremely high - scoring 99%
Sarah Kemp (SPI lasers): ‘Always very helpful and always willing to help’.
Question 3 (Product range) ………….
- The range of products supplied was rated between good and excellent
Nick Edgington (Triumph Motorcycles): ‘Nice friendly customer service’.
Question 4 (prices) ……………….
- Very pleasing to see that there’s value placed on service alongside price.
Graham Loakes (Eras Security): ‘Diametric have always given me a good product at the right price. The product is more than a label; the whole package must be right. It is’!
Question 5 (Delivery) …………..
- High marks for our delivery with only 11% rating our service less than good.
Adam Wheeler (Sunseeker): ‘You have always delivered on time, however, shorter notice we give you’
Question 6 (Recommendation)………….
- Always very satisfying to come recommended, with nearly everyone – 97% - happy to recommend us to another company.
